As we discussed how the MICROS system has affected our business the other day, I wanted to recap the things that we discussed.
As you know, we are a very fast paced bar, with a lot of foot traffic The MICROS system has allowed us to ring in the drinks and food very quickly and minimize mistakes, due to incorrect ringing of items into the system, increasing profits. Also, the ability to run the nightly reports allows us to know what is selling and what is not selling, and allows us to make sure the margins on the high selling items are in line with our desired profits. We can extract all the data from the MICROS system for sales, taxes, and labor in seconds. It also gives us accountability to know where our inventory is and should be.
The system is very easy to use, which allows our servers to focus on the customer’s needs. The ability to pre-authorize credit cards is very important. As you know, we are very busy, and this minimizes walk-outs. The capability of our servers to take orders, and print to the bartenders, increases or drink turns significantly, and keeps our customers from having to miss any of the shows.
The ability to track our labor in the MICROS system allows us to know our labor costs, and track our staff needs for upcoming events. It also keeps track of tips and taxes to keep us in line with government regulations.
Finally, we receive excellent service from the HMS team. No system is entirely perfect, but we have typically received excellent service from HMS. Even on weekends and off hours, the service team is prompt and usually fixes any issues on the first call.
Thank you for the great service!
Grinders Kansas City, MO/Lenexa, KS