HMS Help Desk Specialist


Kansas City, KS, Omaha, NE, Springfield, MO

Job Description

We’re expanding our support team! We’re looking for tech-savvy, energetic, and Micros POS Hospitality focused professionals to engage our customers and support our products.

HMS is a reseller of both Oracle MICROS and Toast POS. We help companies become more successful in a highly competitive hospitality market. Based on customer’s needs, we are able to offer different tiers of technology that are built on today’s leading technologies.

The 7X24 support of these products is critical to our continued success as a company.

Duties & Responsibilities:

  • Response to calls or inquiries from our customers to provide operational assistance, technical fixes, database modifications or any other assistance that can be provided remotely..
  • Document call activities and identify opportunities through the company CRM and other tools
  • Participate in the after hours on call rotation.

Desired Skills and Experience

  • Experience working directly for or with the restaurant industry and working with POS systems
  • Deep MICROS/Oracle 3700 and/or Simphony POS knowledge is desired
  • Demonstrated written and oral communication skills
  • Demonstrate customer (end user) empathy and understanding.
  • Demonstrated ability to work under minimal supervision, independently and/or as a member of a project team
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The following statements describe the principal activities of this position identified and shall not be construed as a detailed exposition of all the duties that may be inherent in this position.

Carroll Business Systems / Hospitality Management Systems provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.