POS System Maintenance Plans

Carroll Business Systems and Hospitality Management Systems offer a number of hardware POS system maintenance plans fine-tuned to meet your hospitality business needs.

Platinum

platinumMission critical businesses, Normal wear and tear and failures of your POS system. On-Site and Dial-In Hardware service.
Hours of Coverage: 7 X 24
Days of Coverage: 365 Days
CBS/HMS Holidays: YES
Supply Discount: 10 Percent


Gold

goldNormal wear and tear and failures of your POS system. On-site and Dial-In Service
Hours of Coverage: 8:00am—9:00pm CST
Days of Coverage: Monday – Saturday
CBS/HMS Holidays: No
Supply Discount: 10 Percent


Silver

silverNormal wear and tear and failures of your POS system. On-site and Dial-In Service
Hours of Coverage: 8:00am—5:00pm CST
Days of Coverage: Monday – Friday
CBS/HMS Holidays: No
Supply Discount: 10 Percent


Depot

custom_deepThe Depot agreement is designed for customers who do not want On-Site service. This agreement works best when you purchase spares to rotate out when you send defectives to our repair facility. This agreement covers normal wear and tear and failures of your POS system.
Hours of Coverage: 8:00am—5:00pm CST
Days of Coverage: Monday – Friday
CBS/HMS Holidays: No
Supply Discount: None


CBS/HMS HONORED HOLIDAYS:

Christmas, New Years, Easter,
Memorial Day, 4th of July,
Labor Day, Thanksgiving.

NON-COVERED REASONS (OUT-OF-SCOPE):

Non– MICROS Software, Abuse, Acts of God, Defective Power, Non-Authorized Service agent, Uninterruptible Power Supplies, Modems, Paper, Ribbons

AVAILABLE BILLING PLANS FOR YOUR POS SYSTEM

Annually, Semi-Annually, Quarterly