Carroll Business Systems & Hospitality Management Systems Testimonials

Carroll Business Systems has been providing and servicing the point of sale and system solutions for Springfield Brewing Company for the past dozen years. In that time they have been prompt and professional. They have been accommodating to all of our needs and the quality of their work has been exceptional.

I recommend Carroll Business Systems for any point of sale, hospitality or retail system needs. Please feel free to contact me if you have any questions or concerns.

-Springfield Brewing Company

I have been doing business for over 15 years with Micros and Carroll Business Systems in the Springfield, MO area. Not only do they carry top notch equipment, they back it up with incredible service. The staff always has the customer interest in mind no matter the situation. I not only recommend CBS and Micros, I would not operate a restaurant without them. While Micros tends to cost slightly more than the competitor, the software hardware and service far out weigh any additional cost. Feel free to contact me for any questions you may have on this top notch equipment. I have saved many friends in this business from making the fatal error of NOT choosing Micros. Believe me, I have seen the competition


We’ve been with Carroll Business Systems, Inc. since 1998 when we opened our second location. They’ve always been a professional, courteous team, willing to go the extra mile for training. The trainers always made sure our staff had a complete understanding of the system before opening. Their service contracts are fair and well worth the price. The support departments have been extremely responsive to our needs. I made a mistake once and chose one of their competitors from out of state. The long-
term cost of that decision far exceeded what Carroll Business Systems, Inc. could have provided. Even with an extended service contract, we could not get near the level of service that CBS provides.
Mark Carroll has been a generous leader throughout the community of Springfield. The salesperson, Corey Norton, will not sell you a system that doesn’t meet your needs. Carroll Business Systems, Inc. is more than prepared to complete the job and will exceed
your expectations.


Pizzabella is a locally owned business which operates restaurants in the greater Kansas City area. Both locations currently use Micros POS systems sold and supported by Hospitality Management Systems (HMS).
One of the systems was installed recently at the Crossroads location. After carefully researching several POS systems including Clover, Pizzabella elected to again invest in Micros for several reasons.

• System support is in-house and locally-based.

• HMS focuses on POS operations.POS service and support is extremely important to our business since interruptions in POS performance affect our customers. HMS has recently refined its customer service strengthening its ability to handle issues quickly in most cases or escalating problems that require a higher level of system knowledge.

• MyMicros is a valuable reporting tool helping to standardize reporting for both locations creating a seamless transfer of data from each restaurant eliminating time-consuming analyses

• Our HMS salesman remains in contact with us and has been available should we require his assistance.

Sharon P Boles – Managing Partner
Hilary L Glynn – Partner/Director of Operations

-Pizza Bella

As we discussed, when I started using the MICROS scheduling software that came with the system, my labor expenses reduced by $1,000 in the first pay period, and $850 in the 2nd. So far I have only implemented it for my kitchen staff. The scheduling module is very easy to use, and after the initial setup, it takes me about 20 seconds a week to maintain.
Now I don’t have to worry about checking my timecards, and worrying if my kitchen staff is clocking in too early or late.
Thank you!

Shirley Stegall
Blue Line Hockey & Sports Bar

-Blue Lines

I just wanted to pass along how pleased I have been with the MICROS system provided by Carroll Business Systems.

The MICROS system has been very reliable for us. We have been utilizing the system in our restaurant for 5-6 years now and have never once had to hand-write a ticket. Only once or twice have we required CBS to come to our restaurant to service the system and those have been wiring issues. When we do call for support on our system, the MICROS helpdesk personnel have been quick to resolve our needs.

I would welcome a referral call at any time to speak to the reliability of the MICROS system and the support we receive from Carroll Business Systems.

Allen Kram
Owner, Flat Creek Resort

-Flat Creek

As we discussed how the MICROS system has affected our business the other day, I wanted to recap the things that we discussed.
As you know, we are a very fast paced bar, with a lot of foot traffic The MICROS system has allowed us to ring in the drinks and food very quickly and minimize mistakes, due to incorrect ringing of items into the system, increasing profits. Also, the ability to run the nightly reports allows us to know what is selling and what is not selling, and allows us to make sure the margins on the high selling items are in line with our desired profits. We can extract all the data from the MICROS system for sales, taxes, and labor in seconds. It also gives us accountability to know where our inventory is and should be.
The system is very easy to use, which allows our servers to focus on the customer’s needs. The ability to pre-authorize credit cards is very important. As you know, we are very busy, and this minimizes walk-outs. The capability of our servers to take orders, and print to the bartenders, increases or drink turns significantly, and keeps our customers from having to miss any of the shows.
The ability to track our labor in the MICROS system allows us to know our labor costs, and track our staff needs for upcoming events. It also keeps track of tips and taxes to keep us in line with government regulations.
Finally, we receive excellent service from the HMS team. No system is entirely perfect, but we have typically received excellent service from HMS. Even on weekends and off hours, the service team is prompt and usually fixes any issues on the first call.
Thank you for the great service!

Stephanie White
General Manager
Grinders Kansas City, MO/Lenexa, KS


Brewsky's Sports Bar is a fast paced, locally owned business which operates 6 locations between Lincoln and Omaha in Nebraska. We have partnered with MICROS for several years and have been satisfied with both the product and the customer service. All 6 of our locations use MICROS and we receive support and service from Hospitality Management Systems (HMS). Below are a few reasons we enjoy working with HMS:

HMS is a locally, family owned business

HMS provides excellent service and support which is available 24/7. It is not often, actually a rarity, we have to call the Help Desk at HMS, However, if we do, we get very quick resolution. Whether it is an issue that can be resolved via phone or requires an onsite visit, the support team is always knowledgeable and helpful.

The HMS team continues to verify that all operations with the MICROS system are running smoothly. They also keep us informed of up and coming requirements or news affecting t4he hospitality industry.