How Does HMS Support Help You?
Support from HMS Makes Your Life Easier
Not everyone takes into consideration technical support when they purchase a new POS system for their retail store or restaurant. The process of overhauling your business’s existing POS hardware and system with all new point of sales systems can take time and exhaust the patience of many business owners. All the same, it is extremely important that you don’t stop shopping after you have chosen your hardware and system. Subscribing to the right support can make all the difference down the road, so you should not take this step of the process lightly. In today’s blog, HMS will make the claim for choosing us as your POS support provider.
HMS Provides More than Support
When you purchase your new POS system and hardware from HMS, we visit your business and install everything for you. If you choose to also select our support plan, we will take the time to train you on every feature of your system. Regardless of whether you choose Micros POS, MobileBytes, or any other point of sales system, the hospitality management systems team expertise that we will pass down to your team. Never worry about figuring out a tricky new POS system again.
POS Hardware Maintenance
We offer multiple POS hardware maintenance plans. The HMS support team is never far away. If you choose our top-tier platinum plan, our team makes themselves available to you 24 hours a day every day of the year. You can call us, and we will work to resolve any issues you have. If we can’t fix it over the phone, we will send a technician to your location and fix it on site.
Other Support Services
At HMS, we believe in cultivating long-term relationships. When we install your new POS system, this is only the beginning of our partnership. We want to continue to provide support for you in any way we can. This includes continuous priority service, telephone troubleshooting, on-site maintenance and service, POS hardware parts replacement, and increased security. With virtual technician, we remotely monitor your server. We check for anomalies, viruses, and other security issues. If we spot anything concerning either your POS system or hardware, we contact your team immediately. We also perform menu changes for you. Just send them to us a few weeks in advance, and we will take care of that for you.
HMS Is the Wise Choice
We love bringing our clients the full package. Investing in proactive POS support can save you money in the long run and add years of life to your POS system. Contact HMS today to ask any questions about our support packages.
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